Get Home Loan ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose your personal information.
1. Who We Are
Get Home Loan is a mortgage broker lead generation service based in Sydney, Australia. We connect borrowers with qualified, licensed mortgage broker partners who assist with home loans, refinancing, investment loans and other credit products. Our email address is Finance@gethomeloan.com.au.
2. Information We Collect
We may collect the following types of personal information:
- Contact details: Name, email address, phone number
- Financial information: Income, expenses, existing debts, deposit amount — as entered into our calculators or enquiry forms
- Property information: Property purchase price, location, loan purpose
- Usage data: How you interact with our website, pages visited, calculator inputs (used in aggregate, not linked to individuals unless you submit a form)
- Communications: Any correspondence you send us
3. How We Collect Information
We collect personal information when you:
- Complete a contact or enquiry form on our website
- Submit your details through our Borrowing Power calculator lead capture
- Email or call us directly
- Book an appointment through our Calendly booking system
We do not collect personal information from calculator inputs unless you voluntarily submit a form.
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiry and connect you with a licensed mortgage broker partner
- Provide you with your requested calculator results or assessment
- Send you relevant information about home loan options (where you have consented)
- Improve our website and calculator tools
- Comply with our legal and regulatory obligations
We will not use your information for purposes other than those described above without your consent.
5. Disclosure to Third Parties
By submitting an enquiry form on this website, you consent to your details being referred to our licensed mortgage broker partners for the purpose of providing you with home loan advice and assistance. Our broker partners are bound by the Privacy Act and their own privacy obligations under the National Consumer Credit Protection Act 2009.
We may also disclose information to:
- Service providers who assist us in operating our website (e.g. Netlify for hosting, form processing services)
- Regulatory authorities where required by law
We do not sell your personal information to any third party.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Our website uses HTTPS encryption. Form submissions are processed securely via Netlify's infrastructure.
However, no transmission of data over the internet is 100% secure. If you have concerns about sharing sensitive financial information, please contact us directly at Finance@gethomeloan.com.au.
7. Retention of Information
We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry data is typically retained for up to 7 years in accordance with Australian financial services record-keeping requirements.
8. Your Rights
Under the Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or outdated information
- Complain about a breach of the Australian Privacy Principles
- Opt out of direct marketing communications at any time
To exercise any of these rights, contact us at Finance@gethomeloan.com.au. We will respond within 30 days.
9. Cookies and Analytics
Our website may use cookies and analytics tools to understand how visitors use the site. This data is collected in aggregate and is not linked to individual identities unless you submit a form. You can disable cookies in your browser settings, though this may affect some website functionality.
10. Links to Third-Party Sites
Our website contains links to external sites including official government resources (Revenue NSW, ATO, Housing Australia). We are not responsible for the privacy practices of these third-party sites and recommend you review their respective privacy policies.
11. Complaints
If you believe we have breached your privacy, please contact us at Finance@gethomeloan.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page. We encourage you to review it periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.
13. Contact Us
For any privacy-related questions or requests, please contact:
Get Home Loan
Email: Finance@gethomeloan.com.au
Website: gethomeloan.com.au